Terms of service and refund policy

Draft, pending our lawyer's review. Last updated November 3, 2026. Momentos Keepsakes LLC, California.

These terms cover every way you buy from Momentos: booths at tournaments and club events, team photo days, private parties, holiday fairs and street festivals, ordering ahead on your phone, and printing your own photo. Buying from us means you agree to them.

Who we are

Momentos is a photo business run by Momentos Keepsakes LLC. We take photos at events and parties and turn them into printed products: photo strips, trading cards, keychains, ornaments and prints. We photograph a child only after a parent or legal guardian signs our consent form. Adults sign for themselves.

Prices and payment

Prices are plus sales tax, at the rate of the city where you pick up your order. Mailed orders use the rate for San Jose, where we're based. Pay by card or cash at the booth, or by card online. Your receipt comes from Square, our payment company. Loyalty stamps are a thank-you, not money, and they expire one year after you earn them.

What you buy is yours

Anything you buy from us is yours to keep, give away or post. A group photo you buy stays yours even if another family in it later turns off their group-photos permission. If you upload your own photo for us to print, it must be a photo you took or have the right to print. Screenshots from a photographer's online gallery are not, and we won't print them. If a photo looks like a professional's, we'll ask you before we print it. Tell us you took it or have the photographer's OK, and we print it. We never print a photo with a watermark. If it has one, or we don't hear back from you within 7 days, we refund that item. We never use your uploaded photos as samples or show them anywhere.

Returns, reprints and refunds

Every product is made to order with your photo, so it can't be returned once you've accepted it. Before you leave the table, look at every print. If a print isn't good, we reprint it on the spot. If our printer is down, we mail the reprint free. This is the same at a tournament, a party or a fair.

After you leave, we fix these:

• A print damaged in our packaging or lost in the mail is reprinted free, once, if you tell us within 30 days of when we mailed it. For damage, send us a photo of it. For a lost order, the tracking must show it never arrived.
• A product you didn't order, or a product printed for a child whose parent didn't sign, is refunded in full to your card.
• If a parent turns off consent before pickup, anything we haven't printed yet is refunded. Anything already made and handed over is yours.
• If we run out of something you ordered, you choose something else at the same price or a refund for that item.

A digital copy can't be returned once we've sent it.

A problem with an order? Email hello@momentosbayarea.com and we'll sort it out.

Ordering ahead, pickups and cancelled events

You can order and pay on your phone before an event, and see your orders in My account. Ordering ahead means there's nothing to pick or pay at the booth. A paid order stays good at any Momentos event. If we no longer make that item, choose something else at the same price. If you leave before your turn, we don't refund it. Bring it to our next event instead.

Some orders are ready after the event. We text or email you when they are, and you pick up at our next public event or we mail it to you for $4. We hold a pickup order for 60 days after we tell you it's ready and remind you twice. After that it is recycled and not refunded. An order you don't pick up by the end of an event works the same way, because it was made just for you.

If an event is cancelled, or we can't be there, you choose: a full refund, or the same order at our next event.

Mailing

Mailing is $4, and free on orders of $40 or more, anywhere in the United States. We mail within 7 days of your photo and email you the tracking number, or text it if you ticked the texts box. Mailing itself is not taxed. If you'd rather not wait for the mail or pay for it, pick up at our next event instead. It's your choice.

At each kind of event

• Team and group photo days. A coach, a teacher or an organizer books the day and shares our link. Each family adds its child and signs. Either each family pays for its own player's package, or the parent who organizes the day pays one bill for every signed player and settles up with families on their own; what you paid the organizer is between you and them. Extras you add are always yours to pay on the link or at our table, and the price shows before you pay. Orders close 3 days before the photo day, so we can check every consent. Until then you can cancel in My account; anything you paid us is refunded, and an organizer-paid player drops off the organizer's bill. After that there are no changes or refunds, but a paid order stays good at any Momentos event. If we no longer make that item, choose something else at the same price. A team photo day goes ahead once 8 players have signed. If it doesn't reach 8, the organizer can move the date once for free or cancel; anything a family paid us is refunded. A player is in the team photo and the team card set only with a signed form that has the Group photos box on (and Other families' orders for the card set); a player without one gets their own photos only. The organizer's bill is emailed the day sign-ups close and is due before the photo day; if it isn't paid, families pay for their own player on the day. If the day is cancelled, by the organizer or by us, you choose a full refund or the same order at the new date or any Momentos event. Refunds go to whoever paid us: the family for its own orders, the organizer for the team bill.
• Parties. The host books and pays. Guests don't pay us and don't need accounts. A $100 deposit reserves your date and is applied to your total. To cancel, email hello@momentosbayarea.com. If that's 21 or more days before the party, we refund the deposit in full within 5 business days, or move it once to a new date within 90 days. Inside 21 days we keep the deposit, because we can no longer give that date to someone else. If we cancel, we refund everything you paid. A date you've already moved once can't be refunded. The balance is due 7 days before the party. If it still isn't paid 3 days before, we may give the date to someone else and keep the deposit. Travel is free within 30 miles of San Jose and $50 beyond. Before the party you get a short agreement with what's included, payment and the weather plan.
• Holiday fairs and street festivals. You buy at the table. Before we print a child's photo, a parent signs the same short permission form, on our iPad or on paper.

Text messages

If you tick the texts box, Momentos Keepsakes LLC texts you only about your orders, your place in line and your photo-time booking, like "it's your turn for photos" and "your order is ready", never marketing. Message frequency varies with your orders. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. You can also turn the box off in your account. We never share or sell your mobile number.

Accounts and changes

Accounts belong to adults. When you sign the consent form, you confirm you are 18 or older, and that you are the parent or legal guardian of each child you add, or the person in the photo. If that isn't true, you are responsible for it and agree to cover any costs that come from it.

A new version of the consent form or these terms never changes what was agreed for photos already taken. New photos need a signature on the current version. When these terms change, we post the new date here.

Questions? Email hello@momentosbayarea.com.